Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase from Nexta Mart. Please read this policy before placing an order.

Return window

You have 15 days from the date you receive your order to request a return or refund.

Free returns

Returns are free. We provide a prepaid return shipping label for every approved return, and there are no restocking fees.

What we accept

Unused items in their original condition and packaging, for any reason (including if you changed your mind), within 15 days of delivery
Items that arrived damaged, defective or broken
Items that are the wrong product, size, colour or variation
Items that are significantly different from what was ordered
Orders that did not arrive within the estimated delivery timeframe of 3–9 business days after dispatch

What we cannot accept

Items that have been used, washed, worn, altered or damaged after delivery (unless defective)
Items returned without prior authorisation from us
For hygiene reasons: face and body paint, cosmetics, false eyelashes, prosthetics and other personal-care items once opened or used. Unopened personal-care items in their original sealed packaging can be returned.
Gift cards, digital products, and custom or personalised items
Items clearly marked final sale or non-returnable

Exchanges

We accept exchanges for a different size, colour or variation of the same item, subject to availability. Contact us to arrange an exchange.

How to request a return

Email support@nextamart.com with your order number, the reason for the return, and photos or video where relevant (for damaged or incorrect items). We will reply with return instructions and a prepaid return label. Please do not send an item back before you receive return instructions from us.

Refunds

Approved refunds are issued to the original payment method
Refunds are processed within 5–10 business days after we receive and inspect the returned item, or after approval of a damaged, incorrect or undelivered claim
Your bank or card provider may take additional time to post the credit
We may offer a replacement instead of a refund where appropriate
Original shipping costs are refunded if the return is due to our error or an approved damaged, defective or incorrect-item claim

Lost or undelivered packages

If your package appears lost in transit or has not arrived within the estimated timeframe, contact us. We will review the tracking information with the carrier. An approved claim results in either a replacement shipment or a refund to your original payment method.

Incorrect shipping information

Customers are responsible for providing an accurate, complete delivery address at checkout. Nexta Mart may not be responsible for orders lost, returned or misdelivered because of an inaccurate address. Contact us as soon as possible if you notice an error.