Refund policy

Return & Refund Policy

At Nexta Mart, we want you to be satisfied with your purchase. Some products may be sourced and shipped directly from our suppliers or fulfillment partners, so please review this policy before placing an order.

Eligibility for Returns

We accept return or refund requests when:

The item arrives damaged, defective, or broken
You receive the wrong product
You receive the wrong size, color, or variation
The item is significantly different from what was ordered
Your order is not delivered within the applicable estimated delivery timeframe

We generally do not accept returns for:

Change of mind or buyer's remorse
Products that have been used, washed, worn, altered, or damaged after delivery
Items returned without prior authorization
Products that are no longer in their original condition or packaging, where applicable

How to Request a Return or Refund

Please contact Nexta Mart within 15 days of receiving your order.

Include:

Your order number
Reason for the request
A description of the issue
Clear photos or videos where applicable

Please do not send an item back before receiving return instructions from us.

Refund Process

Once your request has been reviewed and approved:

Refunds will be issued to the original payment method
Approved refunds are generally processed within 5–10 business days
Your bank or payment provider may require additional processing time
In some circumstances, we may offer a replacement instead of a refund
Original shipping costs are generally non-refundable unless the issue resulted from our error or an approved damaged/incorrect-item claim

Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, or product-specific reasons, including:

Perishable products
Intimate or sanitary goods
Personal care products where hygiene restrictions apply
Digital products
Custom or personalized products
Gift cards
Products clearly marked as final sale or non-returnable

Lost or Undelivered Packages

If your package appears to be lost in transit or has not arrived within the estimated delivery timeframe, please contact us.

We will review the available tracking information and work with the applicable supplier or shipping carrier.

Depending on the circumstances, an approved claim may result in:

A replacement shipment, or
A refund to the original payment method

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete delivery address at checkout.

Nexta Mart may not be responsible for orders that are lost, returned, or delivered incorrectly because of inaccurate shipping information supplied by the customer.

Please contact us as soon as possible if you notice an error in your shipping address.